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Salon Matters Receptionist

Joliet, IL · Administrative
Professional Salon Concepts is a leading wholesale distributor of professional hair care products servicing licensed hairdressers and salons in Illinois and Indiana. Our vision is supported through exceptional customer service, cutting edge educational programs, a luxury boutique Space location, and a team that is committed to supporting every aspect of the salon business.

PSC proudly represents Paul Mitchell, Davines, z.one Concept (milk_shake and NO INHIBITION), evo, Reuzel, Babe Hair Extensions, Wahl, Framar & Depot The Male Tools & Co. USA.

Salon Matters Receptionist Summary
We are currently seeking a Full-Time Salon Matters Receptionist for our corporate office in Joliet.  The Candidate must be available Monday through Friday.   Answers the main phone line and directs guests via telephone to the appropriate extension. Filing, multi-tasking, computer data entry, office supply ordering are some of the tasks required of the position.
Duties and Responsibilities:
  • Assists customers by directing them via telephone to the appropriate department/person. 
  • Handles incoming guests by getting them seated in the waiting area and offering beverages.  
  • Sales support for Salon Matters team, i.e. orders, mailings, and reports.
  • Answers customer questions,
  • Maintenance of customer accounts by updating notes, credit card information, etc.
  • Processing back orders for customers.
  • Distribute faxes and/or input fax orders.
  • Issues call tags and performs necessary follow-up to ensure proper customer credit.
In order to be a fit for the position you must have:
  • Excellent phone voice and phone manner
  • Experience with customer service
  • Computer experience with Microsoft Excel
  • Excellent people skills and a positive Attitude
  • Strong work ethic-self starter
  • Flexible and resourceful Team Player
  • High degree of Organization, Motivation and Energy
  • Proactive Anticipator of customer needs
  • Strong communication skills
  • Goal Orientation
  • Very Professional Appearance
PSC Offers:
  • A support team to back you up.
  • Paid Holidays, Vacation, and Personal time
  • Medical Insurance PPO (Employee Only paid 100% by PSC)
  • Dental Insurance
  • Vision Insurance
  • Medical Care Flexible Spending Account (FSA)
  • Dependent Care Flexible Spending Account (FSA)
  • Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Voluntary Life Insurance
  • Short and Long Term Disability Insurance
  • Supplemental Health Insurance
  • 401(k) plan 
  • Team Member Discount 
  • Milestone Anniversary/Celebration Gifts
PSC is proud to be an Equal Opportunity Employer.

COVID-19 considerations:
We are adhering to CDC, State and Local orders with regard to COVID-19. 
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